Is installation easy?

Absolutely! For more information, view our detailed installation instructions.

Isn't a smoke alarm good enough?

Watch the first video on this page to see how effective smoke alarms truly are.

Does the unit activate when I burn toast?

No. The unit is activated by a heat-sensitive fusible link. The HAVEN will activate when the temperature at the unit reaches 135°Fahrenheit (57° Celsius). At this temperature, there is a fire in your house.

Will the HAVEN extinguish fires?

It can, however every fire is unique because every home is unique and the contents within each home are different. Because of these many variables, the HAVEN is an automatic fire suppression system. Worst-case scenario, the HAVEN gives you more time to evacuate. 

What is an automatic fire suppression system?

Automatic fire suppression systems control or extinguish fires without human intervention. Examples of automatic systems include fire sprinkler systems, gaseous fire suppression and condensed aerosol fire suppression. 

How many HAVEN units do I need in my house?

It depends on the layout of your house and the amount of protection you want. Tests have proven the HAVEN to suppress or extinguish fire in a 16′ x 16′ room. Therefore, having a HAVEN every 8-20′ would be optimal. At the very least it will protect your access and egress from your bedroom at night. You can also install more units in areas of higher fire risk such as kitchens or where the Christmas tree usually is. 

Is the ABC Dry Chem inside the HAVEN dangerous to my health?

No. The ABC dry chem inside the HAVEN is non-toxic, similar to what’s used inside a typical fire extinguisher, except ours is 90% suppressant and 10% filler, whereas most fire extinguishers are 60% suppressant and 40% filler (ours is the finest dry extinguishing agent available). It is a slight eye and lung irritant that also has a terrible taste. This is minor compared to the toxic fumes you may breath in during a house fire. 

Is the HAVEN better than a water sprinkler system?

We believe that both systems have their advantages. However, water sprinklers are very expensive to install in a new house, and even more expensive as a retrofit in an existing house. We believe that the HAVEN is a more cost-effective alternative that the average home owner can afford. 

How long does the HAVEN last?

The HAVEN comes with a 1-year manufacturer’s warranty against defects, and provides protection for 5 years. When you purchase a HAVEN you will have the option of registering your HAVEN unit(s) with us. When your HAVEN expires we will notify you and you can exchange your expired unit for a new one at a discounted price. 

Does the HAVEN need batteries?

Yes, just one for the LED pressure indicator, although this is not needed for operation. This is simply to indicate that the tank is pressurized when you press the button. It is not essential for effective operation. The battery inside the HAVEN is a square 9V battery which can last several years. 

Does the tank have to be inspected every year, just like a fire extinguisher?

No. The HAVEN is equipped with an LED light. When the pressure inside drops, the LED light on the HAVEN will flash, indicating you have no protection. 

How long is the warranty?

Your HAVEN is warrantied for one full year against manufacturer defects. We recommend you register your HAVEN with us for warranty/exchange purposes.

Will just one HAVEN unit protect my egress at all, or do I need several?

We recommend one in every bedroom (maximum 8 feet from the door) and in your hallways leading to the exit (every 8 feet). 

What will my insurance company think of the HAVEN unit in my home?

To date, we have support from insurance companies. Our product will save lives and decrease home fire and water damage. House insurance discounts may be provided by your insurance broker, please discuss this with them and show them this website. 

In the case of a fire, and it despenses, how toxic is it for people to breathe in?

Although the ABC dry-chem inside the HAVEN is non-toxic, it is a mild eye irritant and tastes terrible. It is basically like breathing in a yellowy, gross-tasting, baking powder. 

In the event that it "goes off", what is the clean up like?

Clean up is done with a vacuum. Unlike water, there is no damage from the non-toxic dry-chem agent used in the HAVEN.

How is it affected by cold? E.g. If we shut down our property for winter?

The cold does not affect the unit at all, other than the 9V battery might die quicker which would mean the pressure indicator light may not work. However even without the 9V battery, the unit would still be fully charged and functional. It will not lose pressure in extreme cold. 

How close to the fire hazard (e.g. stove) does the HAVEN need to be to work properly?

The unit should be placed about 4 feet from the fire hazard for the best protection (and to discharge on an angle under your range hood).

Is it rechargeable (is there an expiration time frame) and does it need recharging?

Yes, we can recharge the units at our factory after they discharge or after the 5-year life expectancy, for a fraction of the price of purchasing a new unit. 

What is the minimum joist height required for installation?

Given the existing faceplate size and assuming a 5 ¾” hole in the ceiling, the joist should be 8” high. However, if the joist is 6” the HAVEN can still be installed, a larger hole would need to be cut and the extra space would need to be covered by some custom covering, since our faceplate wouldn’t completely hide a larger hole. 

What is the ideal ceiling height?

The HAVEN operates optimally when installed in 8-12′ high ceilings. If the ceiling is higher than 12′ the unit will not provide the same coverage, so units would need to be placed closer together in those circumstances; the higher the ceiling, the closer the units should be placed. For example, if a ceiling is 8-12′, we recommend spacing HAVEN units every 15′ along the path of egress. However, if the ceiling height is 15′, units should be placed every 10′ since the added height will distribute the same amount of extinguishing agent over a larger area, thereby potentially reducing the amount of extinguishing agent on the hazard itself. Think about it another way. If there is a fire, the HAVEN dumps 5 pounds of ABC dry chem on the fire, which is going to help tremendously.

Has the HAVEN been tested?

Yes, several times, and it performed flawlessly. The HAVEN has been tested in independent fire scenarios, successfully suppressing a fire in a 16’x16′ room. 

Is there a UL or ULC listing for this product?

UL (Underwriters Laboratories), like CSA (Canadian Standards Association) tests, certifies, and issues approvals based on known performance measurements and standards. Since the HAVEN is so new and innovative and is not a water sprinkler, nor a portable fire extinguisher, it is difficult to measure it against those standards. Most of the components inside the HAVEN have their own UL certifications, such as the glass heat break, the patent-pending plastic HAVEN faceplate, the sealant, and the ABC super-fine non-toxic dry-chem suppressant powder.

We have been told by UL that it is considered an optional add-on by the consumer over and above the required level of protection (ie. smoke detectors). The bottom line is that we have sold thousands of HAVENs without certification, as none is required.

Won't this put a hole in my vapour barrier on the upper floors?

Yes, it is similar to a pot light installation with minimal disruption to the vapour barrier. However, it is very easy to place a small amount of plastic over the unit to continue the vapour barrier, which any contractor can easily do. 

Can it then be installed in a wall instead of a ceiling?

Our recommendation is in the ceiling as that has the optimal dispersion of the suppressant over a large space. This is the only installation we have tested extensively. 

In the ceiling, what supports the weight of the tank, since its weight is offset?

The unit comes with a foam pad with double-sided tape that rests against the base of the unit when it is installed in a ceiling, to support the weight of the tank.

What are the exact dimensions of the HAVEN unit?

Unit weight: 7.4 lbs., 8.4 lbs. packaged Packaged dimensions: 8 1/16” wide x 9 1/2” deep x 17 1/2” tall Unit dimensions: 4 ⅜” diameter tank, 15 ⅝” tall, 7 ½” deep at faceplate

Is it safe for pets?

Absolutely. The ABC dry chem inside the HAVEN is non-toxic, similar to what’s used inside a typical fire extinguisher, except ours is 90% suppressant and 10% filler, whereas most fire extinguishers are 60% suppressant and 40% filler (ours is the finest dry extinguishing agent available). It is a slight eye and lung irritant that also has a terrible taste. This is minor compared to the toxic fumes you may breath in during a house fire.